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Service Catalog

The IT Service Catalog is a comprehensive portfolio of IT services that are offered at Southern Connecticut State University. The catalog provides our customers with a clear and concise single point of reference for all services offered by the Information Technology Department.

 Support
User Services Team
Classroom AV Support
Software and Hardware Support
Telecomm Group
Services offered by SCSU
Banner SPROD Banner Web Computer Labs
Guest Access IT Asset Management Lab Software Installation
Learn 9 MySCSU NetID
Network Shares On the Hub OneDrive
Campus Printing Print Anywhere SCSU Email
Select Survey Smartphone or Tablet Activation Wireless Communication Devices
Telecomm Service Request Voice over IP (VoIP) Phones Wireless Access
Services offered by ConnSCU
Webex    
Southern Connecticut State University is part of The Connecticut State Colleges & Universities (ConnSCU). For more information on ConnSCU, visit the website at www.ct.edu



User Services Team

The User Services Team provides direct end-user support to the SCSU Campus. IT Technicians are stationed on the first floor of Buley Library. This one-stop IT support hub is available to all members and affiliates of the university.

User Services provides a full range of technology support on computing software and hardware, technology enhanced classrooms and conference rooms, mobile devices and other IT provided services

Hours of operation
Monday – Thursday: 8:00 a.m. - 9:00 p.m.
Friday: 8:00 a.m. - 8:00 p.m.
Saturday: 8:00 a.m. - 4:00 p.m.

Contact Info
Phone: 203.392.5123
Email: helpdesk@southernct.edu
Work Order System: http://helpdesk.southernct.edu
Alerts and outages
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Classroom AV Support

The AVTV department provides additional support hours outside of the Service Desk to ensure that classroom instruction is effective and efficient. For support and training, contact the Service Desk at 203.392.5123 and select the option for AVTV support.

Hours of operation
Monday - Thursday: 7:30 a.m. - 9:00 p.m.
Friday: 7:30 a.m. - 4:00 p.m.
Saturday: 8:00 a.m - 4:00 p.m.
Contact info
This service is available through the Service Desk.

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Software and Hardware support

This service only applies to equipment issued by Information Technology. Information Technology is responsible for the deployment, maintenance and support of desktop computers, laptops and printers issued by Southern CT State University. IT will provide on computer per full-time faculty and staff. All computers will come with standard hardware configurations that are adequate for day-to-day tasks and will come preloaded with the standard suite of desktop software applications.

In addition to the standard computer deployments, IT will provide network printers for each department. The number and type of printers will depend on the volume and needs of each department.

Hours of operation
Monday - Friday: 8am - 4pm
Contact info
This service is available through the Service Desk.

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Telecomm Group

The Telecomm group supports and maintains the physical communications network for Southern CT State University. This group works with the customer to ensure that all necessary phone lines, network lines and wireless networks are available. This group supports the TSR Service, ResNet, University issued cell phones, and physical connections that relate to phone service or network connectivity. This group also works with telephone wireless providers (Sprint, ATT, Verizon) for devices that fall under the Full Support classification for the Wireless Communication Devices service

Hours of operation
Monday - Friday: 8am - 4pm
Contact info
This service is available through the Service Desk.

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NetID

Southern Connecticut State University supports a network of Windows, Mac, and Linux computers. All faculty, staff, and students are provided with a Network ID. Your Network ID, consisting of a username and password, allows you to log onto university computers on campus and access a variety of IT services such as internet connectivity, printing, remote services and more. Your username is assigned automatically and consists of letters based on your last name, your first name, and a random number.

Passwords for the Net ID expire every 90 days and must meet the following criteria:

  • Must contain at least one letter.
  • Must contain at least one number.
  • Must contain at least one special character.
  • Must not contain too much of the first or last name.
  • Must be at least eight characters long.
  • Must not be one of your last 6 passwords.

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SCSU Email

Information Technology provides email to Students, Faculty, and Staff. Hosted by Microsoft, SCSU Email provides each account with 50 Gigabytes of email storage, 1 Terabyte of personal file storage and online versions of Microsoft Word, Excel, PowerPoint and OneNote. Also, students, faculty and staff can download 5 free versions of Microsoft Office Suite for their personal / home computers.

Website
Student Access
Factulty/Staff Access

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Wireless Access

Southern Connecticut State University provides wireless Internet access to our Faculty, Staff, Students and guests.

SCSUinternet
This wireless network is available for all smartphones, tablets and any non-university issued computers. This wireless uses your NetID for authentication. Any support with connecting a device to this wireless is through the Service Desk. Also, passwords for this network must be updated each time a NetID password is changed (90 day expiration).

SouthernCT-Guests
This wireless network is only to be used by sponsored guests. You should not use this network if you are affiliated with the university. See the Guest Access service for more information.

SouthernCT-Secure
This wireless network is only to be used by university provided computing equipment. IT distributed equipment is preconfigured for this wireless network before it is issued to Faculty and Staff.

Residence Life
Students living in the Residence Halls are provided internet through Comcast Cable. Information for this service can be found on the Residence Life site.


Note: Not all devices are compatible with these wireless networks.

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Print Anywhere

The MobilePrint software is a offered to the SCSU campus to allow students, faculty, and staff to print to the lab printers from university devices as well as personal devices.

Students, Faculty, & Staff Supporting Documents

Please contact the Service Desk for additional information and help.

Downloads
Mac Printing Instructions
PC Printing Instructions
Mobile Upload Documentation
Mobile Upload Website

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MySCSU

MySCSU is the university portal that acts as the center for your technology needs at SCSU. Links to Learn9, Banner Web, SCSU Email and more are available by signing in. MySCSU can be accessed from anywhere in the world using a valid web browser and an Internet connection.

Supporting Documents
Registration Guide for MySCSU Toolbar Installation Guide Mobile App guide
Website
https://myscsu.southernct.edu

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Voice over IP (VoIP) Phones

Voice over Internet Protocol (VoIP) technology refers to a series of transmission capabilities that allow communication over the Internet. Southern's new Cisco VoIP devices allow for more flexibility, ease of use, and customization when placing calls both on campus and to outside lines.

Additional Information
Contact the helpdesk for any additional questions or concerns about your VoIP phone.
Faculty/Staff Supporting Documents
Cisco 8811 Quick Reference Guide
Cisco 8831 Quick Reference Guide
Cisco 8841 Quick Reference Guide
Cisco 8851 Quick Reference Guide
Cisco 8861 Quick Reference Guide
Cisco 8865 Quick Reference Guide
Video: How to transfer a Call
Video: Cisco 8800 Phone Training
Cisco Jabber User Guide: Mac
Cisco Jabber User Guide: Windows
Cisco Jabber User Guide: Android
Cisco Jabber User Guide: iPad
Cisco Jabber User Guide: iPhone

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BANNER WEB

Banner Web is the Student Information System at SCSU. Banner Web is used to manage student records data and activities. Students are able to check admissions status, search course catalog, register for classes, check financial awards, pay tuition, check grades and apply for graduation. Faculty are able to check course schedule, view detailed class list, submit midterm and final grades, view student course schedules, and display class rosters.

This service can be accessed through MySCSU. For direct access, students faculty and staff can visit the Banner Web site directly.

Faculty/Staff Supporting Documents
Enter final grades
Look up course enrollments
CAPP degree evaluation information
Website
https://bannerweb.southernct.edu

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Smartphone or Tablet activation

This service provides students, faculty and staff the ability to synchronize their personal smartphones or tablets with the SCSU e-Mail. By synchronizing your smartphone with the mail service, you'll see your SCSU email, calendar and contacts on your personal smartphone or tablet. Alternatively, the Microsoft Outlook app from the app-store can provide the same functionality.

Although IT provides this service free of charge, please contact your wireless provider before signing up. Some carriers require you to have a special service at an additional monthly charge.

Before connecting your device to our service please make sure that you have done all of your updates and have backed up you phone.

Not all devices are compatible with the smartphone activation service.

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Computer Labs

Information Technology manages over 40 public and departmental computer labs. SCSU has over 1000 computers (MAC/PC) available for educational use. In some areas, specialized hardware and software is available for department specific needs.

Locations
ABuley Library 1st floor
Adanti Student Center 2nd floor
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Campus Printing

All labs are equipped with printers. Many labs are also equipped with scanners. Information Technology provides services to all lab and departmental printers on the campus. All print outs are managed through a print management software and are automatically tracked with SCSU NetID. Students use their Hoot Loot ID card to print documents in the labs. By default, all black and white printers will print in duplex mode (double sided printing) and all color printers will print in single sided mode. See the Print Anywhere section for documentation and additional information.

Single Sided Black and White: $0.05/page
Double Sided Black and White: $0.04/side ($0.08/page)

Sigle Sided Color: $0.25/page
Double Sided Color: $0.20/side ($0.40/page)

Additional Information
At this time, Information Technology will not provide refunds. If there is a problem with your print-out, please take it with you to the Buley Service Desk for a FREE REPRINT.

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Guest Access

There are different types of Guest Access that can be granted. For all types, a campus sponsor is required.


Wireless access only (3 day max)
Faculty and Staff can create temporary wireless accounts for sponsored visitors. To create a wireless guest accont, use your NetID to log in to Guest Acces Server to create an account. As a sponsor, you can create accounts good for 3 days. Accounts created using the Guest Access Server can be used on the SouthernCT-Guests wireless network only.
Affiliate Account (6 month term)
If the duration of the visit is longer then three days then please fill out the Guest Account Request form and submit it to the Service Desk. One form should be filled out for each guest and submitted at least 2 weeks in advance. If your guest requires computer lab access, email accounts or other network privileges then please identify them as an "affiliate account"
Group Access
Special group events are coordinated through the Student Center and typically include a University Sponsor. The university sponsor can request temporary where computer lab or wireless use is required
Related documents
Affiliate request form
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Banner sPROD

Banner sPROD is the Enterprise Resource Planning (ERP) used by SCSU for financial and business functions. This includes budget information, purchasing information and departmental permissions for course overide. Banner sPROD does not use your NetID information for login. If you require a Banner sPROD account, the request needs to be made by your supervisor. In some cases, Brio Access is provided for reporting purposes.

Website
https://inb.scsu.southernct.edu/
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Learn 9

SCSU currently uses Learn 9 (Blackboard Learn 9) provided by ConnSCU to all secondary education institutions overseen by the State of Connecticut. Learn 9 allows faculty to supplement their on-ground courses with online components, or to use for fully online courses. Use of Learn 9 is up to the individual instructing faculty.

Student support

Login Issues: The SCSU Service Desk is the only resource that can assist you with password issues.
Content Issues: It is best to contact your teaching faculty with content questions. Each course can be created differently.
Additional Resources: SCSU has provided some additional content *** Broken Link ***.

Faculty Support

Assistance with course content and structure is offered through the Teaching and Learning Technologies Group.

Website
https://learn-scsu.ct.edu
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Network Shares

Personal Share: Formerly known as the H drive, this network share is for your personal use. Limited to only 200 megabytes, this network location will be replaced by OneDrive. Any new employee hired after January 2016 will have OneDrive as their primary storage location.

Departmental Share: Formerly known as the X drive, this network share is meant to store data that pertains to a department that must be shared between department individuals. Employees are not provisioned access to this share automatically, access is provided to employees upon request by department chair or director.

Interdepartmental Share: Formerly known as the O drive, this network share is meant to store data that needs to be shared across departments. Typically, new locations are requested by employees with a justification and list of required members.

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OneDrive

SCSU students, faculty, and staff have access to OneDrive for Business. OneDrive for Business makes it even easier to access your documents on different web browsers, operating systems, and mobile devices. OneDrive for Business features 1 TB of file storage and provides a safe and secure location for your data.

Some additional benefits of OneDrive for Business include:

  • Real-time collaboration on Word, Excel, and PowerPoint documents
  • Version tracking on your Word, Excel, and PowerPoint documents
  • Sharing files and folders with other SCSU students, faculty and staff

When accessing OneDrive, make sure to select OneDrive for Business.

Additional Information
What is OneDrive for Business
Website
OneDrive Login Page

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Select Survey

Select Survey is a web-based survey system for creating, analyzing and deploying professional surveys. Select Survey makes use of advanced reporting features and much, much more. It is supported for faculty and staff use only. In order to use Select Survey you must request a username and password from the Service Desk.

Website
Select Survey Resources
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Telecomm Service Request (TSR)

The telephone system at Southern CT State University is provided by ConnSCU. The Telecom and Operations Group from Southern CT State University supports the physical sustainability of that network and associated hardware (telephones). They are available for all Moves, Adds and Changes as well as for troubleshooting any problems with your telephone set or line. There are separate processes for handling each.

If a phone is broken or not working properly
Then x-25123 should be dialed from a university handset. If the handset in question is non-functioning then a different wired handset can be used to dial x-25123. Incidents are reported to the ConnSCU Help Desk and a work order for repair is created. An SCSU IT Telecom technician is then dispatched accordingly.
If a phone needs to be added, changed or moved
Please submit a Telecomm Service Request.
Additional Information
Phone service is not provided to every room in Residence Life. In certain instances, phone service is provided when the request relates to health or medical needs.
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Wireless Communication Devices

IT provides multiple levels of support for mobile devices – Full Support for University-issued mobile devices; Limited Support for personal devices owned by faculty and staff using University synchronization and application services; and No Support for all other mobile devices.

Full Support

Applies only to University-issued mobile devices and includes:

  • Configuration, and diagnostic troubleshooting for use of University synchronization and application services.
  • Configuration, and diagnostic troubleshooting for connection to University wireless network.
  • Coordinate warranty repair services with vendor.
  • Secured disposal of the device.
Limited Support

Applies to personal mobile devices owned by faculty and staff that have the Smartphone or Tablet Activation service.

  • Configuration and diagnostic troubleshooting for use of University synchronization and application services.
  • Configuration and diagnostic troubleshooting for connection to University wireless network
Related Documents
Wireless Communication Device Distribution Guidelines.
Instructions for Device Holders.
Return form for wireless Communication Device.
Wireless Communication Services Activation Form (Full Support)
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On the Hub

As a student, faculty or staff, On the hub is your destination for the free and discounted software you need. Here, you'll find discounted copies of SPSS, MiniTab, and Parallels. To take advantage of this offer, you'll need to register with your Southern Email. To register, visit the link below and select the Sign in link at the top.

Website
http://southernct.onthehub.com
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Lab Software installation

This applies to both MAC and PC labs and High Tech Classrooms.

IT is committed to support faculty as they take advantage of computing facilities that spread across the campus. Individual faculty member or academic departments may request to install additional instructional software in computer labs or high-tech classrooms. In order to avoid common problems in utilizing software and gain the most benefit, IT has established guidelines to ensure that the software will be compatible with current infrastructure and will be available for instructions in a timely fashion.

When submitting requests for software installation in lab environments, please submit the following information to User Services.

  • Media
  • License
  • Proof of Purchase
  • Campus location
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IT Asset Management

All computers and printers are the property of Southern Connecticut State University and the State of Connecticut. As such, they must be used in accordance with the policies, laws, and audit procedures of the State and the University. Any computing equipment that is taken off campus can only be done so after completion of a Facilities Operations I-003 form with appropriate signatures. All University computers and printers that you are assigned must be returned to IT prior to your termination with the University. Small equipment (e.g. laptops) may be brought to the Service Desk in Buley Library during support hours. For larger equipment, a request can be made to remove the equipment by contacting the Service Desk. A Return of Equipment form must be filled out for all equipment that you are returning. Signed forms must be completed at the time of equipment return.

Computers
Every full time faculty and staff member is provided a computer for the purpose of University business. Faculty have the choice of a Mac or Windows laptop. Staff will be provided a Windows desktop computer. Exceptions to this must be requested by the department head. IT will support primary machines for the duration of their use. When a primary computer is replaced, the computer that it is replacing must be returned to IT.
Smartphone and Mobile Devices
Smartphone or tablet devices are not provided by Information Technology. These devices can be purchased with Departmental or Grant funds as outlined below. SCSU purchased mobile devices are supported by Information Technology when it relates to the ActiveSync service or the Wireless network service. The Software and Hardware group will also work with the vendor in situations where physical repairs need to be made. This only applies to devices purchased with University funds.
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