Instructional Support Specialist

RANK:                                  Administrator IV

DEPARTMENT:                Information Technology

SUPERVISOR:                   Director of Teaching and Learning Technologies

JOB POSTED:                    January 15th, 2014

SEARCH #:                         S13-031


The incumbent performs the following duties in accordance with institutional and Information Technology policies and procedures primarily in support of teaching and learning technologies which includes setup, maintenance, installation, support of technology software and hardware, and training of students, faculty, and staff.


Provides day-to-day support of the teaching and learning technologies The incumbent installs and maintains hardware and software and recommends policy and procedures.

Researches instructional materials, multimedia and distance education methodologies that are computer based. Integrates these technologies and facilitates their use.

Plans, prepares and provides instruction and workshops for faculty on technology for use in their teaching .

Work with faculty to design and develop templates and processes to be used in learning assessment, production of instructional materials, or research projects.

Perform needs assessment to identify improvements for course websites, curriculum resources, learning objects, delivery techniques, or learning activities.

Assists students, faculty, and staff with the use of hardware and software available in , academic computer labs and computer instructional classrooms.

Train students, faculty, and staff in current technology use of equipment and software. This is to be done on a one-on-one basis and small group sessions.

Interfaces with vendors and other outside agencies and companies as they relate to the responsibilities associated with this position.

Develops user manuals and documentation for instructional systems, software and policies and procedures.

Develops software and WEB based material as directed.

Performs other duties and responsibilities related to those enumerated above which do not alter the basic level of responsibilities of the position.


Bachelor's degree in Instructional Technology, Media Communication, Computer Science or related field. Master's degree preferred. At least four years experience in the design and development of blended or online courses involving graphics and multimedia at an institute of higher education, or similar experience in a related environment. Strong knowledge of best practices and design principles in developing and delivering presentations in synchronous and asynchronous learning environments. Familiarity with authoring and web development tools such as html, CSS, Adobe Creative Suite, JavaScript, and Microsoft Office. Ability to apply knowledge about course management tools and distance learning with PC and Macintosh platforms. Software and hardware installation, configuration and maintenance on both PC and Macintosh platforms.

Excellent oral and written communication skills. Ability to continuously update personal knowledge of cutting-edge technology, identify advances that will enhance the educational environment, and recommend changes in the utilization of technology where appropriate. Ability to formulate procedures related to this position, supervise others, and establish and maintain effective working relationships with others. Any of the above qualifications may be waived for individuals possessing equivalent alternate experience.


Please submit a resume, cover letter and 3 professional references and email them to:

This position is open until filled.