Support Services - Information Technology

POSITION:         University Assistant – Support Services

DEPARTMENT: Information Technology

CATEGORY:       Part-Time 19hrs Per Week, 1 yr

POSITION SUMMARY:

Provides support for the the installation, operation and maintenance of computer hardware, operating systems, and applications. Under general supervision, UA performs specific technical support duties of varied complexity.

POSITION RESPONSIBILITIES:

Install, maintain, relocate and upgrade desktops/laptops.Respond to and resolve computer hardware and software related problems.Update desktop software/applications.Maintain/troubleshoot printers.Perform other related duties as assigned.

Preferred Skills:

Experience assisting end users with IT-related issues.Experience installing, administering, and troubleshooting Microsoft Windows 7/8 and Mac OS Snow Leopard/Lion/Mtn Lion.Experience troubleshooting basic network, software and hardware issues.Demonstrated customer service skills.

Minimum Qualifications:
EDUCATION/EXPERIENCE: An associate degree in computer science or equivalent direct experience related to job duties required to provide the level of knowledge and abilities.

APPLICATION:

The candidate should possess strong oral and written communication skills, should be able to provide examples of clear written documentation, and should understand and have a familiarity with working within formal service management and project management frameworks. A successful candidate will also demonstrate the desire and ability to learn new skills quickly and a commitment to excellence in a service-oriented environment. An equivalent combination of experience and credentials may also be considered.

Interested candidates should submit a cover letter, current resume and the names, titles and contact information of three professional references. Please email the materials as attachments in (Word or PDF format) to itjobs@southernct.edu and include "University Assistant" in the subject line. Hard copy applications will not be accepted. Review of applications will begin immediately and continue until the position is filled.