Refund Questions

Student painting on sidewalk

I have a credit on my account. How do I initiate a refund?

Most credits, including financial aid refunds, are refunded automatically within 14 business days of the credit (negative) balance being posted your account. If you have a specific inquiry about a your credit balance or refund, please contact Bursar's Office at 203-392-6140 or via e-mail at bursarsoffice@southernct.edu.

How long can I expect before I receive my refund?

The Bursar's Office must first verify that a student is eligible for a refund. This process can happen in any of the following ways:

The Office of Financial aid and Scholarships runs disbursements for eligible students and the Bursar's office runds a report that shows whose accounts have a credit (negative) balance as a result of the disbursement.

The Registrar's Office notifies the Bursar when a student withdraws or has a status change (Full-time to Part-time or vice versa);

The Student will alert the Bursar's office that they have a credit on their account and wish to receive a refund.

Once it is determined that a student is eligible for a refund, it may take up to 14 days to have a refund issued. Please Note: If your credit balance is due to a credit card over-payment, your refund will be credited back to the credit card used when making the payment.

Students who would like to receive their refund quicker, safer, and more convenient, can setup a OneAccount that is linked to their Owl Choice Card Debit MasterCard. Students must select their refund preference, otherwise their refund may be significantly delayed. Click here to learn more about activating your refund preference.

NOTE: All refunds in the form of a check are mailed to the student's permanent mailing address on file with the Registrar's Office.

Click here for information on verifying and changing your address.

Can I pick up my refund check?

NO, all refund checks are mailed to the student's permanent mailing address on file in the Registrar's OfficeClick here for information on verifying and changing your address.

I have a Financial Aid credit on my account, when can I expect a refund?

The Office of Financial Aid & Scholarships (OFAS) is required by federal law to verify that students are eligible for the loan by being registered (at least half-time) as a matriculated student. The OFAS begins the verification process after the ADD/DROP period ends, which is within the first two weeks of the semester. Once OFAS verified teh student's eligibility, the loan/scholarship/grant funds are disbursed to the student's account; the Bursar's office then runs a report which shows student whose accounts have a credit (negative) balance as a result of the disbursement.

Students who would like to receive their refund quicker, safer, and more convenient, can setup a OneAccount that is linked to their Owl Choice Card Debit MasterCard. Students must select their refund preference, otherwise their refund may be significantly delayed. Click here to learn more about activating your refund preference.

NOTE: If you would like to use your excess Financial Aid to purchase books, supplies, etc., you can request to transfer up to $800 of your excess funds to your Hoot Loot Card.

For more information about Financial Aid matters, please visit the Office of Financial Aid & Scholarships.

I should be getting a refund but I have received a statement (bill) instead. What could the reason be?

There are several reasons. Your student status may have changed from full-time to part-time or part-time to full-time, which changes your bill and affects your financial aid. You may have also added an additional class that requires extra course fees.

If this refund is a result of a financial aid refund it was based upon your current enrollment status; Federal Student Aid rules require a student to maintain at least half-time status to receive financial aid funds. If your enrollment status goes below 6 credits, Federal Student Aid rules require Southern Connecticut State University to return the loan back to the lender; if your loan funds are returned to the lender you will be responsible to pay the amount of the refund back to SCSU. You can review your current statement by clicking here.

How do I get a refund if I will not be attending this upcoming semester?

It is the student's responsibility to complete the University Withdrawal Form and to submit it to the Registrar's Office for processing. The amount of the refund is based on the date the student officially withdraws from the University and NOT whether the student attended class or on how many classes the student attended.

Undergraduate students who will not be attending for the upcoming semester should contact the University's withdrawal coordinator, in the Registrar's Office, Ms. Monica Raffone at (203) 392-6194 or via e-mail at raffonem1@southernct.edu.

Graduate students should contact the School of Graduate Studies at (203) 392-5240.

For more information on the full time student refund policy CLICK HERE.

For more information on the part time student refund policy CLICK HERE.

Can I have my refund automatically deposited into my bank account?

Students can have their refund directly deposited (via ACH) into their bank account, through the Owl Choice Card. Additionally, students who would like to receive their refund quicker, safer, and more convenient, can setup a OneAccount that is linked to their Owl Choice Card Debit MasterCard. Students must select their refund preference, otherwise their refund may be significantly delayed. Click here to learn more about activating your refund preference.