Lead with Confidence: Conflict Prevention and Resolution Training for Managers and Human Resource Professionals
Are you a line manager or human resources manager facing daily challenges navigating workplace dynamics, including potential and escalating conflicts? Do you want to improve your ability to anticipate and quickly resolve conflicts, ensuring a more harmonious, productive environment? Our Conflict Mediation Management Training, based on modern principles of human systemics, is tailored just for you!
- Fridays – 6 to 9 pm and Saturdays – 9:30 to 12:30 pm at Southern Connecticut State University
- March 14 & 15; March 28 & 29; April 11 &12; April 25 & 26; May 2 & 3; and May 9 &10
- Special Price for First Cohort - $1385, including all materials ($70 value). Future sessions - $1495
- Limited scholarships for current SCSU students for $695 tuition. For more information, email OWLL@SouthernCT.edu
Register
Why Enroll?
Improve Your Conflict Resolution Skills
As a manager, you're often the first line of defense when conflicts arise between team members. Mediation training provides you with structured techniques to address disagreements constructively, helping you resolve disputes before they escalate into larger issues. Instead of taking sides or simply directing employees to "work it out," you can facilitate discussions that lead to mutually beneficial solutions.
Decrease Legal Risks
Poorly handled conflicts can escalate into formal grievances, legal disputes, or even lawsuits. By resolving disputes early and effectively through mediation, managers can often prevent issues from reaching a legal or formal HR stage. This can help reduce the legal risks associated with workplace conflicts.
Enhance Communication and Team Collaboration
Mediation training emphasizes active listening, clear communication, and empathy. As a manager, these skills can help you build stronger relationships with your team, understand diverse perspectives, and prevent misunderstandings. Good communication is key to fostering a positive work environment. Mediation helps teams develop healthier ways to collaborate by teaching them how to handle disagreements without letting them derail teamwork. A manager trained in systemic mediation can help build collaborative problem-solving skills within the team and see signals of, and thus prevent, potential conflict, improving overall team performance.
Create a Positive Work Culture
A manager who can mediate effectively helps to cultivate a workplace culture of respect, trust, and collaboration. Employees are more likely to engage in positive, solution-oriented discussions rather than resorting to passive-aggressive behavior, gossip, or disengagement. This contributes to a more cohesive team dynamic and a healthier organizational culture.
Who Should Attend?
This training is perfect for current and aspiring managers at any level, especially those working in unionized environments or working with Human Resources or legal departments, looking to strengthen their conflict resolution skills, improve team morale, and advance their leadership abilities. Professional conflict resolution skills are highly sought-after by hiring agencies for those on the management career track.
Course Highlights:
- Classes are unique in having less lecturing while emphasizing game-based activities, learning effective tools, and lots of in-class practice
- Real-life scenarios and role-playing exercises
- Practical tools for managing conflict at all levels of the organization
- Q&A sessions with seasoned experts in organizational development
- Networking opportunities with fellow managers
Brock Hotaling is President of the CT Mediation Association. Brock's experience in system dynamics and systems anthropology uncovers the root causes of conflict during mediation and allows participants to gain additional insights into both conflict sources and optimal resolution options. His institute (coflict.org) produces programs in public policy, personal relationships, child upbringing, corporate team-building, and dysfunctions such as addiction, incarceration, and abuse that demonstrate measurable improvements in mitigating dysfunction.
Jonathan De Los Santos is a Media Specialist and an expert in conflict resolution using Human Systemic methodology. He is known for his respectful engagement in constructive conversations, offering diverse perspectives that foster understanding and collaboration. As a Senior Partner at Entopus LLC and Human Systemics Inc., Jonathan works at the forefront of technological innovation and social advocacy. He supports disenfranchised and displaced communities worldwide, champions independent leaders in scientific and business innovation, and creates systemic solutions for complex social challenges.
Jonathan is actively involved in community-building initiatives, including his role as an executive board member of the Connecticut Mediation Association. He is dedicated to empowering individuals through education, as reflected in his leadership at Human Systemics, which offers programs on systemic thinking, DEI, and leadership. He also serves the Southern Connecticut State University community through his student advocacy and engagement efforts, including town halls and collaborations with campus organizations.